UNL Web Developer Network

Erin Paseka · Joined: 13 Jul 2004 Posts: 104 Location: Graduate Studies

Would somebody please describe the plan for the "Your Feedback" 5-star rankings in the footer? Where does the data go? How, when, & by whom is it used? How do webmasters view/retrieve their sites' feedback?

Is this item mandatory? I'm wondering whether a single character of feedback will be descriptive enough to be useful. If somebody gives a page 1 star, we don't know whether it's because he couldn't find what he wanted, he didn't like our colors & styles, the page rendered badly in his Netscape 1.0 or bleeding-edge cell phone browser, we denied his application for admission, the page mentioned giving an award to a professor who happened to give him a bad grade, etc.

Bob Crisler · Posted: Mon Jul 13, 2009 1:05 pm Post subject:

The feedback system is still being developed, but the idea is to offer users a better opportunity than the current "comments" link in a place where they can reliably find it. There will be a text field; that just isn't done yet ... the messages will be distributed through the WDN Registry infrastructure.

More to come.
_________________
____

Robert J Crisler
Manager, Internet and Interactive Media
University Communications
321 Canfield Administration Building
University of Nebraska-Lincoln
402-472-9878

soni · Joined: 01 Aug 2005 Posts: 25 Location: Lincoln

Is there anyway we can customize this area of the footer - Comments area?

I could see value in customizing the comments area for our site so we can actually use the feedback in reporting. Really don't see any value to the star ranking other than giving people something to click on.

I had someone today ask who was getting the comments. Any update on that?

acoleman · Joined: 20 Sep 2005 Posts: 40 Location: 321 Canfield

soni, the feedback is set up to deliver the comments to whomever the site is registered to in the WDN Registry.

soni · Joined: 01 Aug 2005 Posts: 25 Location: Lincoln

Thanks so much. I'm registering our web site now.

Feels a bit overwhelming with thousands of pages to go through (again) to get this done. Wink

Erin Paseka · Joined: 13 Jul 2004 Posts: 104 Location: Graduate Studies

I was wondering about this so I did 2 test Feedback submissions from one of my sites.

Clicking Submit appeared to trigger 2 things:
1. An email to me from "unlwdn", providing the text of the comment, the page from which it was submitted, and the submitter's IP & browser info.
2. That same info now appears in the WDN Registry, via My Sites and the number link under Comments, but only for the comment submitted from the homepage.

It was quick & easy, but a couple things seem odd to me:
- The star rating doesn't show up in the email or the registry.
- Only comments from the homepage go to the registry. (?)
- There's no "log out" link in the registry anymore.

Are these bugs or "features"?

saltybeagle · Joined: 16 Jan 2004 Posts: 364 Location: 321 Admin

Erin Paseka · Joined: 13 Jul 2004 Posts: 104 Location: Graduate Studies

Sure, at the rate this PeopleSoft 500-ton-gorilla project is going, I should have some discretionary time to spend on interesting web dev projects sometime around 2012. Maybe I'll get to help with the '12 templates! Wink

Erin Paseka · Joined: 13 Jul 2004 Posts: 104 Location: Graduate Studies

Another little bug: Submitting feedback gives the user no indication that it's been submitted, which gives the appearance of brokenness and encourages obsessive resubmission.

My main site had been live in the templates for only 2 hours when I got a series of 24 comments from the same IP in a span of 2 minutes: the first 23 were identical, the last was "This feature doesn't work with chrome".

I tried it myself in Chrome and Firefox and got the same behavior: it does submit, it just makes the user think nothing happened.

smeranda · Posted: Tue Nov 03, 2009 11:23 am Post subject:

Thanks Erin, this has been fixed to bring back the feedback.
_________________
Seth Meranda
User Experience Architect
University Communications
(402) 472-8513
smeranda2@unl.edu

Erin Paseka · Joined: 13 Jul 2004 Posts: 104 Location: Graduate Studies

That was fast! Thanks, Seth.

dsockrider · Joined: 16 Dec 2005 Posts: 160 Location: Engineering

I've submitted some test ratings and comments, and when I visited the registry, I don't see where ratings and comments go.

Am I missing something?

smeranda · Posted: Mon Nov 16, 2009 12:13 pm Post subject:

Comments are sent to your email as long as you are registered as the owner of that site in the WDN registry.

The star rating doesn't have an interface built for the data. You can join the project to help with it at: http://its-gforge.unl.edu/gf/project/wdncomments/
_________________
Seth Meranda
User Experience Architect
University Communications
(402) 472-8513
smeranda2@unl.edu

dsockrider · Joined: 16 Dec 2005 Posts: 160 Location: Engineering

I thought the stars are the interface. For the comments, why isn't there a field for an email reply? If there's a problem on a page and they enter comments in the comment field, I'd appreciate being able to help them by replying with an answer or other helpful info.

Strictly anonymous comments and rating systems with results that can't be collected aren't beneficial to our website. I entered comments and ratings into my test site which has been registered to me for at least 3 years and I didn't receive the comment.

Like Erin, I'm way too busy to contribute any time to coding projects. For some reason I would think that anything in the live template would be fully functional or don't have it live.

saltybeagle · Joined: 16 Jan 2004 Posts: 364 Location: 321 Admin